Refund Policy

Last Updated: April 18, 2026

Our Commitment: We stand behind the quality of our products and services. If you're not satisfied, we want to make it right.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on eligible products. If you purchase a product and are not satisfied after genuine use, you may request a full refund within 30 days of purchase.

Eligibility Requirements

To be eligible for a refund, you must:

  1. Purchase directly from Niamh Arthur (not through third-party resellers)
  2. Request your refund within 30 days of your original purchase date
  3. Have made a good-faith effort to engage with the product or service
  4. Contact us via the email address provided on our website

How to Request a Refund

To request a refund:

  1. Email us with "Refund Request" in the subject line
  2. Include your order details (name, email address, date of purchase, product name)
  3. Briefly explain what didn't work for you (optional but helpful for improvement)

Refund Processing

Timeline:

  • We respond to refund requests within 24-48 business hours
  • Approved refunds are processed within 2-5 business days
  • Funds typically appear in your account within 5-10 business days

Method:

  • Refunds are issued to the original payment method
  • If the original method is no longer valid, we'll work with you to arrange an alternative

Non-Refundable Items

The following are not eligible for refunds:

  • Purchases made through unauthorized third parties
  • Products or services consumed in their entirety without prior communication about issues
  • Requests made after the 30-day guarantee period (except in cases of extenuating circumstances)

Partial Refunds

In some cases, we may offer partial refunds for:

  • Bundle purchases where only some items are being returned
  • Services partially rendered
  • Other circumstances evaluated on a case-by-case basis

Chargebacks

If you dispute a charge with your credit card company without first contacting us, you waive your right to the refund guarantee. We encourage you to always contact us first so we can resolve any issues directly.

Contact Us

If you have any questions about our refund policy, please contact us:

Email: niamh@niamharthur.com

We typically respond within 24-48 hours.

Our Philosophy: We want you to feel confident in your purchase. If our product or service doesn't deliver value for you, we don't want your money.